Checkinapartments.com is a trading name of Travel & Trade Worldwide Ltd whose registered address is 37 West Kensington Court, West Cromwell Road, London W14 9AA (company number: 06951276 - England & Wales), (“we”, “us”, “our”).
We act only as an agent in respect of all bookings we take and/or make on behalf of clients which includes all companies (including any subsidiaries and holding companies within the meaning of Section 1159 of the Companies Act 2006) whose employees use the accommodation, (“you”, “your”). These Booking Terms apply to both corporate and non-corporate clients.
For all bookings, your contract will be with the supplier/principal of the accommodation arrangements in question (“Supplier/Principal”). As agent, we accept no liability in relation to any contract you enter into or for any accommodation or other services you purchase (“Accommodation”) or for the acts or omissions of any Supplier/Principal or other person(s) or party(ies) connected with any Accommodation.
When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Accommodation. Your booking is subject to these booking terms and conditions (“Booking Terms”) and the specific booking conditions of the relevant Supplier/Principal you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s booking conditions and policies may limit and/or exclude its liability to you. Copies of applicable booking conditions are available from us on request.
If you have any queries about these Booking Terms please contact us on +44 203 189 1269 or email us on email@example.com.
Please ensure that you have read these Booking Terms and the Supplier/Principal’s terms and conditions thoroughly before you make a booking with us.
You must be over 21 years of age and where booking Accommodation with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
Once you are ready to book Accommodation, you can complete a secure online booking on www.Checkinapartments.com (“Website”) and provide payment details.
Once your booking is confirmed you will receive your booking confirmation email which will include full booking details, your booking reference, address, telephone number and the Supplier/Principal’s policies. Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you this booking confirmation on the Supplier/Principal’s behalf.
Payments, Deposits and Refunds
Payment for the Accommodation must be made to us by credit or debit card or bank transfer in full at the time of booking unless otherwise agreed by the due date as stated in the booking confirmation and all payment must be made in £GBP sterling unless stated otherwise. If you have paid a deposit, you must pay the full balance by the balance due date notified to you by us.
Credit and debit card payments are made via a third party payment processor using 3D secure online payments.
If payment is made by bank transfer (international or otherwise) you will be responsible for any bank charges incurred and any difference in price due to exchange rates.
If full payment for the Accommodation is not made by the applicable due date, we shall notify the Supplier/Principal who may cancel your booking and charge cancellation fees as per the Supplier/Principal’s policies.
Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for Accommodation will be held by us on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.
You may be required to pay a security deposit on or prior to arrival to cover against any damage or loss to the Accommodation during your stay. This payment may need to be made to us on the Supplier/Principal’s behalf or may be taken in the form of a pre-authorisation on your credit card by the Supplier/Principal directly. You will be notified about this at the time of booking.
If you are due a refund because of a cancellation or discrepancy you will receive this refund in the same currency and payment method that this payment was taken in.
Amendments & Cancellations
Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.
Amendments and cancellations can only be accepted in accordance with the Supplier/Principal’s policies. The Supplier/Principal may charge cancellation or amendment charges, which may be as much as 100% of the cost of the Accommodation and will normally increase closer to the date of arrival. We will notify you of the exact charges in advance of booking.
If you need to cancel a booking urgently, and it is outside our office hours (Monday to Friday: 9:00am - 5:00pm UK time), then we advise you to inform the Supplier/Principal directly using the contact details you will find on the booking confirmation or in the accommodation guest directory. If you cancel or amend a booking outside our office hours, the cancellation policy will be applied from the time we or the Supplier/Principal has received your cancellation request (during office hours) and not the time the cancellation request was sent.
Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.
If you fail to arrive at the Accommodation on your intended date of arrival without prior cancellation within the specified period, the Supplier/ Principal is entitled to charge you a cancellation charge. The amount of this cancellation charge depends upon the Supplier/Principal’s policies. You can find this information on our Website under the heading 'Policies' of every individual Accommodation page or on your booking confirmation.
Should a Supplier/Principal have to alter or cancel a booking, provided that we are informed of it, we will do our utmost to inform you where it is reasonably possible to do so, however at times it may not always be possible to contact you before your departure.
In the event of the Supplier/Principal cancelling your booking, we have no liability to you with regards to making a refund or offering any compensation. The Supplier/Principal will be responsible for finding appropriate alternative accommodation for you.
We reserve the right to amend advertised prices at any time. Changes and errors sometimes occur and we also reserve the right to correct errors in both advertised and confirmed prices.
All descriptions and content on the Website or otherwise issued by us is done so on behalf of the Supplier/Principal in question, and are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on the Website All services shown are subject to availability. If you require any further details, in respect of any Accommodation or any other services please contact us on firstname.lastname@example.org
You agree that you are responsible for any loss or damage to any physical property belonging to the Supplier/Principal or us, caused by your acts or omissions or any members of your party who is invited or permitted to make use of the Accommodation. You will reimburse the Supplier/Principal or us where appropriate, for the monetary value of any such loss or damage.
You also agree to only allow the maximum number of people permitted by the Supplier/Principal as per your booking confirmation to stay in the Accommodation and to not remove any items provided for your convenience including but not limited to bedding, towels and kitchen appliances.
You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to us, or the Supplier’, prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
Unless you tell us otherwise, we are entitled to assume that all members of your party are in good health and hold full valid passports with the necessary visa requirements for the entire duration of your booking. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date.
You are strongly recommended to take out travel insurance for all members of your party. In addition to travel insurance (where applicable), it may also be possible for you to obtain cancellation insurance to provide cover in the event that the Supplier/Principal cancels the Accommodation at short notice. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
Your satisfaction is important to us however if you are unhappy with the service we have provided you (i.e. our booking service) and wish to complain then please contact us directly on email@example.com
If you still feel your complaint has not been resolved, you can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
In the event that you fail to pay any monies when they are due as applicable or you (or any person or people on whose behalf you make a booking for or who otherwise use the Accommodation) otherwise breach any of these Booking Terms or the Supplier/Principal’s policies, including the Supplier/Principal’s terms and conditions, we will be entitled to terminate our agreement with you and/or your booking immediately and following such termination you will (and you will procure that any person or people on whose behalf you make a booking for or who otherwise use the Accommodation will) vacate the Accommodation immediately.
Limitation of Liability
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
We accept no responsibility for any information about the Accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
These Booking Terms shall supersede any other terms, conditions, performance criteria, guarantees or prior representations whatsoever (whether written or oral) between us and you, unless expressly incorporated herein. You confirm that you haven’t entered into an agreement with us in reliance on any statement or representation except to the extent that such statement or representation has been incorporated in these booking terms.
These Booking Terms are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).