Corporate Social Responsibility Policy

Purpose

We recognise that the delivery of our service has a direct impact on the environment and local community and that we have a responsibility to be a good neighbour, a good employer and a responsible consumer of resources.

We undertake the following in order to contribute to our community and mitigate our impact on the environment:

Scope

Our responsibility to our Employees
  • To support and encourage employees to be involved in charitable activities within the local community.
  • To ensure that employees have the opportunity to realise their full potential and have the tools necessary to develop and grow through training, both compulsory and optional.
  • To operate an open door policy allowing employees to raise any concerns with line managers and HR and to ensure that employees are not victimised for doing so.
  • To ensure that each employee’s traditions and beliefs are respected, and encourage and promote diversity throughout the organisation.
  • To maintain communication with employees so as to ensure this and all other policies are actively exercised.
  • To encourage employees to ‘think outside of the box’ and offer suggestions as to how any policy or process can be improved.
  • To reward employees for hard work and innovative thinking should the idea help in the running of the business.
  • To protect each employee or supplier from third parties who may become abusive; this includes customers, suppliers and the general public. To ensure that employees protect and do not misuse company assets only use them in an appropriate manner as set out in the employee contract.
  • To make certain that all employees are aware of the impact that we as a business and they as individuals have on the external environment. To support and understand employee well-being, ensuring staff are encouraged to maintain an appropriate work-life balance.
Our Business responsibilities
  • To minimise our usage of electricity by ensuring all electrical appliances, where possible, are switched off at the end of each day.
  • To adhere to all relevant legislation surrounding our industry and, where necessary, will seek legal advice in order to ensure honest trade.
  • To support charitable initiatives that align with company values to be reviewed annually through the CSR strategy.
  • To compete fairly within our industry.

 

Bribery

To comply with the Bribery Act 2010 and any amendments made to such legislation and acts. To make certain that no employee working on behalf of the Company shall accept or offer a bribe. To put in place necessary procedures in order to adhere to the Bribery Act 2010. Please see Bribery Policy.

Conflicts of interest

Each member of our team is encouraged to avoid any activities which could conflict with their responsibilities to the company.

Confidentiality

To ensure all employees adhere to the legislation included in and surrounding the Data Protection Act 1998. Please see the company’s Privacy Policy.

Health & safety

  • To maintain a safe working environment for all employees.
  • To offer employees a work life balance and benefits that allow them to lead healthy and happy lives while working with us.
  • To work with partners and vendors who comply with all health and safety regulations.
  • To deliver exceptional stays designed to offer client a safe and secure experience.

Environmental

  • We are committed to reducing any waste or unnecessary consumption, thereby minimising our impact on the local environment and global climate change as much as possible.
  • As a business we operate as sustainably as we possibly can to ensure we are doing everything we can to make a positive contribution to the sustainability efforts of serviced apartments providers and the wider travel industry.
  • We work in an office building with an “Excellent” BREEAM Certification, with  energy efficient spaces and 150 SQM of photovoltaic cells on the roof.
  • Our record keeping and general business activities are all maintained online digitally to avoid printing paper.

Customers

  • To constantly strive to provide efficient, value for money, high quality and dependable services to all customers.
  • To ensure all employees are to act in an honest and professional manner when dealing with all customers.
  • To make sure all employees remain aware that they are being trusted with highly sensitive information and must not break the trust that our customers, suppliers and company as a whole have in them.

Supply chain

  • To maintain working relationships as they are key to the success of our business.
  • To ensure that the individuals who we outsource to are not in breach of any legislation surrounding their profession or our industry as a whole.

Local community

  • To create employment opportunities for the local community.
  • To be aware that our business affects our local and wider community whether as employees, customers or suppliers so we are constantly striving to build partnerships in order to create positive change.

Security

  • To ensure that the building is safe at all times to ensure the security of data and staff.
  • To ensure that our IT systems are well guarded and secure for the security of data.
  • To provide a safe working environment for all employees and a safe examining environment for all customers visiting us.

Employment

  • To create equal opportunities for all employees. Please see the company’s Equal Opportunities policy.
  • To ensure all members of the company will not discriminate against colleagues or employees as per, but not exclusive to, the protected characteristics as detailed in the Equality Act 2010. Any instance where an employee is found to be non-compliant with this section 13.2 will be treated seriously as this will not be tolerated.
  • To ensure all recruitment will be fair and consistent to each candidate.
  • To ensure that any employee who feels that they have grounds for complaint must follow the company’s grievance procedure which is accessible to all.