The flat was letrealy new. Very clean, neat, and tidy. They’ve put everything into consideration. Starting with the kitchen, it was fully equiped. from dishwasher, washing machine/dryer to toaster and kettle. All cleaning neccesseties were available ( dishwasher soap/ detergent / waste bags / cleaning liquids). So clean and safe. The bathroom was also complete. The shower was state of art, wireless with temp / pressure controls. The bedroom/living room was quite small but had everything. Because of the small space they provided a bed that is installed to the wall, you fold up when not needed, and that transferred the bedroom to a living room. Satellite tv, dvd and wifi. And because i booked a two person flat, we had a two seater coach and a small dining table. It was accessories in a modern way and i loved it! They’ve also provided a folder with all neccessary information like (office contact details/important phone numbers including emergency and taxis). They’ve also provided maps and help guides for london transportation. I loved my stay over there! One small disadvantage was the size of the bed, it wasnt for two people, we couldnt move!. Love thier helpfull staff, everything fast and effecient!