Insurance & Temporary Housing Solutions for Loss Adjusters

Insurance & Temporary Housing Solutions for Loss Adjusters

Serviced Apartments & Alternative Accommodation Across the UK

Checkin Apartments supports loss adjusters, insurers and claims teams with serviced apartments and emergency accommodation solutions for major loss, fire damage, escape of water, temporary rehousing, property claims and decant housing across London and the UK. With experience handling insurance claims accommodation, we understand the challenges of securing suitable housing quickly while balancing policyholder expectations, controlling costs and managing changing claim timelines.

From urgent relocations after fire or flood damage to longer-term stays during reinstatement works, we provide flexible, fully managed accommodation through our trusted UK-wide vetted partner network and agreed SLAs.

Speak to Our Claims Team

What We Do

We understand that accommodation is not simply about finding a room. It is about protecting policyholders, reducing claim friction, maintaining communication and ensuring households are placed safely and appropriately throughout the repair or reinstatement period.

Fast turnarounds
24/7 emergency response
Nationwide Vetted Accommodation
Direct Billing & Cost Visibility
Escalation & Ongoing Support
Safe & Happy Residents

Temporary Housing Designed Around Insurance Claims

Every insurance case is different. Some placements require immediate overnight accommodation, while others involve longer-term relocations during reinstatement works.

We help arrange accommodation for:

  • Fire and smoke damage claims
  • Flood and escape of water incidents
  • Structural and subsidence repairs
  • Storm and weather-related damage
  • Major residential emergencies
  • Planned decants and refurbishment works
  • Cladding remediation projects
  • Multi-property displacement events
  • Long-term alternative accommodation requirements
Couple talking about fully furnished serviced apartment for insurance temporary accommodation
Loss Adjuster assessing alternative accommodation insurance claim apartment
Man relaxing on sofa in Long-term serviced apartment for loss adjuster accommodation needs
Living room with kitchen and dining area in extended stay apartment for emergency housing requirements

Accommodation Options for Insurance Claims

Checkin Apartments sources temporary accommodation for a wide range of insurance claim scenarios, from emergency decants to longer-term housing during major repair works. Whether a policyholder requires immediate relocation after fire or flood damage, or a family needs a serviced apartment for several months, we help secure suitable accommodation quickly and efficiently.

Our UK-wide accommodation network includes serviced apartments, aparthotels, corporate housing and short-term furnished rentals, allowing us to match each placement to the claim duration, resident requirements and preferred location.

  • Serviced apartments for families and extended stays
  • Hotel apartments or Aparthotels for flexible temporary housing
  • Temporary accommodation for insurance claims
  • Short-term furnished rentals close to affected properties

Our Accommodation Process

1. First Notice of Loss (FNOL) & Initial Instruction

Once an insured event is reported, we receive the accommodation brief and claim details from the insurer, loss adjuster or claims team. We establish response priorities, expected timelines and SLA requirements to ensure temporary accommodation placements are handled efficiently from the start of the claim lifecycle.

2. Policyholder Requirement Assessment

We assess the practical and personal needs of the displaced policyholder to identify the most suitable accommodation solution. This may include:

  • Occupancy size
  • Preferred location
  • Family requirements
  • Pet-friendly accommodation
  • Disability and accessibility support
  • Parking requirements
  • ALE (Additional Living Expense) guidance
  • Budget parameters
  • Estimated loss of use duration

Our goal is to minimise disruption and support a smoother transition during displacement.

3. Accommodation Sourcing

Using our managed accommodation network, we source suitable serviced apartments, aparthotels and temporary housing options through trusted and vetted accommodation partners across the UK.

We prioritise:

  • Availability and response times
  • Compliance and safety checks
  • Suitable long-stay facilities
  • Cost containment
  • Proximity to homes, schools or workplaces
  • Flexibility for extensions throughout the claims process

4. Placement Coordination & Move Management

Once approved, we coordinate all booking confirmations, resident communication and move-in arrangements. Our team manages the placement process closely to ensure policyholders receive clear information and a smooth arrival experience.

We can also support:

  • Emergency out-of-hours placements
  • Multi-household accommodation requirements
  • Last-minute changes
  • Escalation procedures for urgent claims

5. Ongoing Claims & Accommodation Support

As repair timelines and claim circumstances evolve, we continue supporting both the policyholder and claims team throughout the stay.

This may include:

  • Stay extensions
  • Relocations
  • Additional temporary accommodation placements
  • Reporting requests
  • Invoicing controls
  • Escalation management
  • Ongoing communication with adjusters and insurers

Our flexible approach helps accommodation remain aligned with the wider claim lifecycle.

6. Check-Out, Reporting & Claim Closure Support

At the end of the placement, we coordinate check-out arrangements, final accommodation reporting and billing reconciliation. We provide clear invoicing and stay records to support claims administration, compliance requirements and efficient claim closure processes.

Requirements We Support

Loss adjusters support a wide range of residents during property damage incidents, cladding remediation projects, emergency displacement and reinstatement works. From homeowners and families to tenants and corporate clients, we source serviced apartments and temporary housing tailored to each claim and resident requirement.

Insurance temporary housing after residential property damage

Displaced Homeowners

Residents displaced from their primary home due to fire, flood, escape of water, storm damage or structural issues requiring temporary accommodation during repairs.
Mother and daughter on the sofa in a serviced apartment for insurance temporary accommodation

Families Requiring Temporary Relocation

Households needing larger serviced apartments or family-friendly accommodation while reinstatement works are completed.
Renter with phone in temporary accommodation with kitchen facilities for insurance claims

Tenants & Renters

Occupants requiring short or extended stay accommodation following insured incidents affecting rented properties.
Senior couple in emergency relocation accommodation for insurance claims

Vulnerable Residents

Individuals requiring accessible accommodation, ground-floor access, lift access or additional support during displacement.
Exterior of building with balconies providing Insurance temporary accommodation for Loss Adjusters

Multi-Occupancy Residential Buildings

Temporary accommodation for surveyors, restoration specialists, engineers and response teams working on-site during major claims.
Young couple researching alternative accommodation for policyholders after property damage

Policyholders Requiring Long-Term Housing

Residents needing accommodation for several weeks or months during extensive reinstatement or structural repair projects.
Policyholder searching for insurance claim accommodation

Rapid Resolution for Insurance Accommodation

From disruption to stability, we secured a modern centrally-located two bedroom London serviced apartment within budget and with the option to extend, keeping the policyholder comfortably housed and insurance claim on track.

What our clients say about us

They made a difficult time so much easier. Felt in safe hands. Maxim was fantastic. Great communication throughout, perfect flat, excellent service.
Hannie McBride
Freelance Creative
I was moving from abroad in the middle of a global pandemic and had to choose an apartment without seeing it in person to start a new job at short notice. The way they listened to what I needed, understood my situation and was very flexible and supportive made all the difference.
Gemma Passant
Regional Operations Director
Medivet
I can’t thank Maxim more for his service, communication and consideration when my insurance company who were being particularly difficulty in authorising and making payments. My dealings with Checkin Apartments were excellent.
Graham McBride
Relocating Professional
Checkin Apartments are great. My stay there was so pleasant, I felt safe and I always could count with Gavin and his team for everything, they are there to make you feel comfortable during your stay. Thank you very much Checkin Apartments team, I am recommending you 100%.
Rocío C M Arenas
IT Business Analyst
Delighted to have found a lovely furnished apartment with Checkin Apartments. Gavin was very knowledgable and helpful. When our initial rental was no longer suitable (I broke my foot and needed a more accessible option) Gavin was on the case with a solution before we even knew there was an issue. Very happy to recommend their service.
Pepita Diamand
Founder & CEO

Why Serviced Apartments?

While hotels can be suitable for short emergency stays, serviced apartments are often the preferred choice for insurance temporary accommodation, alternative accommodation insurance claims and emergency housing for displaced residents. For policyholders affected by fire, flood or property damage, serviced apartments provide a more practical, comfortable and stable living environment during property repairs, reinstatement works and long-term temporary relocation compared to traditional hotel stays.

Ready-to-move-in

Serviced apartments are fully furnished and equipped for short or long stays. Furniture, appliances, bed linen and towels are provided so you can move in and start living straight away and settle into your temporary home.

Flexible & Cost-effective Leases

Serviced apartments are more cost-effective to book than a hotel and more flexible to book than longer term rentals providing the perfect solution in between for stays between 2 to 12 weeks or more.

Cleaning and bills included

A regular cleaning service with linen and towel changes and all utility bills are included during your stay. Less to worry about so you can get on with the more important things in life.
Child-friendly facilities

Space for the family

With more space to spread out and live, serviced apartments are particularly suited to families who need to relocate offering convenient home comforts like kitchens and laundry facilities. Baby cots and extra beds can be provided in some apartments for children of all ages.
Pet friendly serviced apartments

Pets welcome

Many serviced apartments welcome pets and offer pet-friendly amenities (for an extra charge), making it easier for your furry family members to move with you and adjust to their new homes.

24/7 support

Rest assured there's always a 24 hour helpline available when you stay in a serviced apartment should you need any assistance.

Speak to Our Insurance Accommodation Team

Fast, flexible temporary housing for displaced residents following fire, flood, building emergencies, insurance claims, and other unexpected events across London.

Frequently Asked Questions

Do you provide pet-friendly insurance accommodation?

Many serviced apartments accept pets, subject to availability and provider policies.

Are serviced apartments suitable for long-term insurance claims?

Yes. We support both short-term emergency bookings and extended temporary accommodation during lengthy reinstatement works.

Do you arrange accommodation for families?

Yes. We regularly source multi-bedroom serviced apartments suitable for families, including longer-term placements.

Do you support large-scale displacement events?

Yes. We can coordinate accommodation for multiple households and larger emergency accommodation requirements.

Do you work directly with insurers and claims teams?

Yes. We regularly support insurers, claims handlers, accommodation coordinators and loss adjusters with temporary housing requirements.

How quickly can emergency accommodation be arranged?

Depending on location and requirements, emergency accommodation can often be secured within hours of instruction.

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