Frequently Asked Questions
If you want to make your serviced apartment search easier and quicker, here are some tips to plan your search:
- When do you need the apartment for and are your dates flexible?
- How much can you spend on a nightly, weekly or monthly basis?
- What neighbourhoods do you like or where do you need to be based (e.g near your office or project)
- How many people will be staying in the apartment?
- Do you have any preferences of amenities or facilities that you need at the property (e.g lifts, 24 hour concierge, gym, parking)
The above will help you narrow down the selection to the most suitable accommodation options that fit for your needs.
Serviced apartments work more like hotels than private rentals in terms of duty of care, cleanliness, customer service and emergency assistance. They are not managed by private owners or landlords but instead professionally cleaned and mantained by global or local hospitality companies.
Serviced apartments can be booked for short term stays from 3 nights to 3 months or for extended stays up to a year or longer.
They are best suited for stays of 7 nights or more because of their all-inclusive pricing and flexible booking terms that come without any lengthy contract commitments.
- Short-Term Stays 3-28 Nights: Ideal for business trips, weekend visits, or temporary relocation.
- Mid-Term Stays 28-90 Nights : Perfect for corporate projects, internships, or home renovations.
- Long-Term Stays 90+ Nights : A cost-effective solution for extended work assignments or relocations.
Our serviced apartments provide a comfortable alternative to hotels, allowing you to settle in and feel at home.
Some properties may have a minimum stay requirement.
Due to the limited availability of most serviced apartments (especially larger unit types with 2 or more bedrooms) it is always advisable to book your stay as soon as possible to secure the best accommodation at the best rate. It is also worth noting that rates do vary depending on availability, peak periods and cancellations.
Dates during the Summer season, bank holidays (Christmas, Easter, May Bank Holiday, August Bank Holiday) and events like Wimbledon or London Fashion Week are particularly busy and will get booked up to a year in advance.
Security is a top priority in all our serviced apartments. We ensure that all properties meet high safety standards, offering:
- Professionally vetted accommodation providers
- Secure access systems including video entry phones at many locations
- 24/7 emergency support and dedicated guest service teams
- Compliance with local safety regulations
Whether you’re traveling alone, with family, or for business, you can enjoy a secure and stress-free stay.
Serviced apartments range from studios for one or two people to five bedrooms sleeping upto 10. Maximum occupancy limits apply in all serviced apartments for health and safety reasons. However many properties do allow you to add extra beds (either foldaway or sofa beds) and baby cots for infants, usually for an extra charge.
Many serviced apartments are pet-friendly and welcome your furry family members to stay with you. Extra cleaning fees may apply and there may be restrictions on the type of pet or breed that is allowed. Some properties even offer special pet amenities.
Yes! Serviced apartments are ideal for families, corporate travellers, and groups.
Benefits include:
- Spacious multi-bedroom options with extra beds, baby cots and twin beds available
- Communal living & dining areas, perfect for relaxing and socialising together
- Fully equipped kitchens for self-catering
- Cost savings compared to multiple hotel rooms
- Access to on-site facilities like gym, co-working areas, roof terrace at many locations
We offer serviced apartments of various sizes to accommodate different group needs. Speak to our team to discuss your specific requirements for a more personalised service.
Don’t forget to request extra beds and baby cots in advance. Extra charges may apply.
