15 Basil Street Apartments Reviews
Overall rating for 15 Basil Street Apartments
Range of facilities
7.5
Location
9
Customer service
9
Cleanliness & Comfort
7.5
Value for money
7.5
WiFi
10
Well appointed, New and Great Location
Sara Tay, 11 Oct 2022
8.2/10 Overall Score
8.2
Would You Recommend?

A bit pricey but the apt is beautifully appointed, spacious enough for our family of 3 adults and 2 kids and the location is great, right across Harrod’s back entrance. We also walked to the NH Museum. Supermarket also a short walk opposite Harrods. We also walked to Sloane Square and Pavillion street where we found great breakfast and groceries and a nice book store. Beddings provided were also top class. Sarah and the night concierge Oscar were very helpful and responsive to our requests although sometimes the reception is not manned.

Would have given it a 9 or 10 rating if not for the very bad foul smell in the bathrooms, like sewage. it was trapped in the common bath shower and also in the master bathroom. It got better after i aired the apartment daily by opening the windows but a bad urine smell lingered in the bathroom. the living room floor and carpets were dirty which is a concern as our baby was crawling. one day, I returned to a pool of water at the wc area (yuks), I had to use one of the bath towels to dry it up. then I found one tube of my body lotion with water in it. I had to discard it because I do not know where it has been dropped (maybe the wc or the flooded floor). I think it simply requires better cleaning supervision or inspection, although the cleaning staff were nice and friendly. I also wish they would provide more drinking water or have a filter installed otherwise. Fantastic! we found booking with check-in London smooth and response time much faster than the property. managed to get them to get the discount code to be applied as it was not working on the property’s website.

Range of facilities
8
Location
10
Customer service
9
Cleanliness & Comfort
5
Value for money
7
WiFi
10
15 Basil Street Apartments
Rezwan Selim, 04 Mar 2022
8.7/10 Overall Score
8.7
Would You Recommend?

Cosy comfortable and just right !!!. Without a single glitch as usual ! Gavin is a star !!

Range of facilities
7
Location
8
Customer service
9
Cleanliness & Comfort
10
Value for money
8
WiFi
10
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